Payments, Shippings & Returns 

 

Payments

We accept payment through paypal as this offers our customers a secure, reliable payment system meaning we do not see or store your credit card details, therefore further reducing the risk of your card being intercepted.

 

www.scootsandsoul.com is a site operated by JL Cambridge Soft Furnishings Ltd 

(We) are a company registered in England and Wales under registration number 7661221

Our registered office is Pond House Cottage, Hadstock, Cambridge. CB21 4PF

 

​​Shipping Policy

Our seats are bespoke and made to order

Please allow as standard 6 to 8 week 

All other items  are dispatched within 2-5 working days.

We will let you know when its on its way using the email details you provided with your payment.

 

Shipping to EU Countries and rest of the world

Please contact us by email on our contact page.

Return & Exchange Policy

We want you to love your purchase.

If you are not completely satisfied let us know we will work with you to make it right.

     We will accept items on return that are not worn, used or damaged.

We accept returns on all products ordered from us directly no problem.

Return period is 30 days after receiving item so plenty of time.

Changed your mind not a problem we have a no quibble return policy,

however you are responsible for any postage cost incurred.

Faulty Items

An item is classed as faulty when it has been received as damaged or has a manufacturing fault.

Items that are damaged as a result of wear and tear are not deemed faulty.

On the rare occasion that you receive a faulty item from us, you must send it back to us via post.

We will then be able to look into the possibility of potential exchange or refund to you.

Please take reasonable care of goods purchased from us.

until we have received your return the responsibility of the item/s lies with you the customer.

Therefore we recommend you use a trusted courier service and track your parcel.

 

Return Address

Pond House Cottage

Hadstock

Cambridge

CB21 4PF